🆘 Support Center
NMC CBT Practice Pro is here to help you succeed in your nursing career. Get the support you need for your CBT preparation journey.
🚨 Need Immediate Help? For urgent technical issues or account problems, contact us directly using the information below.
📞 Contact Information
🛠️ Support Options
📧 Email Support
Get personalized help with account issues, technical problems, and general questions
📚 Learning Support
Questions about study methods, exam preparation, and app features
🐛 Bug Reports
Report technical issues, crashes, or unexpected behavior
💡 Feature Requests
Suggest new features or improvements for the app
❓ Frequently Asked Questions
How do I reset my password?
You can reset your password by tapping "Forgot Password" on the login screen. Enter your email address and follow the instructions sent to your email.
My progress isn't syncing between devices. What should I do?
Make sure you're logged in with the same account on all devices. Check your internet connection and try logging out and back in. If the issue persists, contact support with your account email.
How does the ELO rating system work?
Our adaptive learning system adjusts question difficulty based on your performance. Correct answers increase your rating, while incorrect answers decrease it. This helps you focus on areas that need improvement.
Can I use the app offline?
Yes! You can download questions for offline use. Your progress will sync when you reconnect to the internet. Some features like new question downloads require an internet connection.
How do I report incorrect questions or answers?
Use the "Report Issue" button within the question interface, or email us with the question details, including the question text and what you believe is incorrect.
What should I do if the app crashes or freezes?
Try force-closing the app and reopening it. If the problem continues, restart your device. Update to the latest app version. If issues persist, contact support with details about your device and iOS version.
How do I delete my account and data?
Account deletion requests should be sent to our support email. Please include "Account Deletion Request" in the subject line and your account email address. We'll process your request within 30 days.
📖 Additional Resources
For more information about our services:
- Privacy Policy - Learn how we protect your data
- Terms of Service - Review our terms and conditions
- NMC Resources: Visit the official Nursing and Midwifery Council website for exam information
🔧 Troubleshooting Tips
App Performance Issues
- Ensure you have the latest app version from the App Store
- Check that your device meets the minimum requirements (iOS 12.0+)
- Free up storage space on your device
- Restart your device if experiencing slowdowns
Login Problems
- Verify your email address is entered correctly
- Check your internet connection
- Try resetting your password
- Ensure your email isn't in spam/junk folders
Study Progress Issues
- Make sure you're logged into your account
- Check your internet connection for syncing
- Try logging out and back in to refresh your data
Last updated: December 14, 2025
NMC CBT Practice Pro - Supporting Your Nursing Journey
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